Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ikuTeam Apps Support Center
  1. ikuTeam Apps Support Center
  2. ikuTeam Apps Support

ikuTeam Apps Support

Welcome! You can raise a request for ikuTeam Apps Support using the options provided.

Report a bug

Tell us the problems you're experiencing.

Required fields are marked with an asterisk*

Select the ikuTeam App (add-on) you're using

Select if you are using Jira or Confluence in the Cloud or Data Center

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"46f431dcec674ade579c5a96c7ab346703227a81_lout","branding":{"id":"1","key":"ikuapps","name":"ikuTeam Apps Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/db2db43c-d535-473a-af1c-30aa2a99e024/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmQ4OTg3NS1hMjA2LTRhZjItODIwNy1jMGU2OTFhMTdhMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRiMmRiNDNjLWQ1MzUtNDczYS1hZjFjLTMwYWEyYTk5ZTAyNCI6WyJyZWFkIl19LCJleHAiOjE3OTIxMjk2OTUsIm5iZiI6MTc5MjEyOTA5NX0.8UgzZDjoEC8wNh9V0Oggg521bwXbjII4mSzca_aK5yE&client=afd89875-a206-4af2-8207-c0e691a17a0f&mode=fit","logoId":"db2db43c-d535-473a-af1c-30aa2a99e024","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ikuTeam Apps Support Center","sharedPortalName":"ikuTeam Apps Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ikuTeam Apps Support Center","sharedPortalName":"ikuTeam Apps Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff3d00","helpCenterTitleColor":"#222222","bannerMediaApiUrl":"https://api.media.atlassian.com/file/564a11c6-eff0-4e96-ae7c-4a65d8908e66/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmQ4OTg3NS1hMjA2LTRhZjItODIwNy1jMGU2OTFhMTdhMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2NGExMWM2LWVmZjAtNGU5Ni1hZTdjLTRhNjVkODkwOGU2NiI6WyJyZWFkIl19LCJleHAiOjE3OTIxMjk2OTUsIm5iZiI6MTc5MjEyOTA5NX0.pN8BAFC-vWB_C0m4MEOoQAD-6oh9f9WTWH70xmBzybI&client=afd89875-a206-4af2-8207-c0e691a17a0f&height=300&mode=fit","bannerMediaApiFileId":"564a11c6-eff0-4e96-ae7c-4a65d8908e66","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#f7f5f2","topBarTextColor":"#222222","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ikuapps","projectId":10324,"serviceDeskId":1,"name":"ikuTeam Apps Support","description":"<p>Welcome! You can raise a request for ikuTeam Apps Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"29","name":"Enable Box API","descriptionHtml":"","callToAction":"Enable Box API","introHtml":"<p>Your instance's domain</p>","icon":10976,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10976","groups":[6],"key":""},{"id":"17","name":"Product and licensing questions","descriptionHtml":"","callToAction":"Product and licensing questions","introHtml":"<p>Trying out our apps and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10950,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10950","groups":[6],"key":""},{"id":"18","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10945,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[6],"key":""},{"id":"19","name":"Suggest improvement or feature","descriptionHtml":"","callToAction":"Suggest improvement or feature","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10935,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10935","groups":[6],"key":""},{"id":"20","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10920,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10920","groups":[6],"key":""},{"id":"21","name":"Book a Demo","descriptionHtml":"","callToAction":"Book a Demo","introHtml":"<p>Book a Demo</p>","icon":10941,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"22","name":"Email Support","descriptionHtml":"","callToAction":"Email Support","introHtml":"<p>Request received from your email support channel.</p>","icon":10927,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[20,19,18,17,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5cfe4dce-7761-395b-8192-6893aa6bd852","appLinkName":"","appLinkUrl":"","spaceKey":"IAD","spaceName":"iku Apps Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://ikuteam.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmQ4OTg3NS1hMjA2LTRhZjItODIwNy1jMGU2OTFhMTdhMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tOTg5NjkzOTQxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTIxMzAyOTUsIm5iZiI6MTc5MjEyOTA5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XEP31ypVDdzhFlBmrU22VNNCwBOxHDSmtHwz3lL2Ohs","targetCollection":"upload-user-collection-989693941","endpointUrl":"https://api.media.atlassian.com","clientId":"afd89875-a206-4af2-8207-c0e691a17a0f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":18,"projectId":10324,"issueType":{"id":"10103","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10945,"iconUrl":"https://ikuteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10364","fieldConfigId":"10588","label":"ikuTeam App (Product) ","description":"Select the ikuTeam App (add-on) you're using","descriptionHtml":"<p>Select the ikuTeam App (add-on) you're using</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10305","label":"ikuTeam Files - Confluence","selected":false,"children":[]},{"value":"10306","label":"ikuTeam Files - Jira","selected":false,"children":[]},{"value":"10307","label":"SharePoint Connector - Confluence","selected":false,"children":[]},{"value":"10308","label":"SharePoint Connector - Jira","selected":false,"children":[]},{"value":"10309","label":"Google Drive Connector - Confluence","selected":false,"children":[]},{"value":"10310","label":"Google Drive Connector - Jira","selected":false,"children":[]},{"value":"10304","label":"ikuTeam Office - Confluence","selected":false,"children":[]},{"value":"10278","label":"ikuTeam Office - Jira","selected":false,"children":[]},{"value":"10543","label":"Excel - Confluence","selected":false,"children":[]},{"value":"10541","label":"Google Sheets - Confluence","selected":false,"children":[]},{"value":"10542","label":"Google Docs - Confluence","selected":false,"children":[]},{"value":"10544","label":"PDF - Confluence","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10363","fieldConfigId":"10587","label":"Atlassian Platform","description":"Select if you are using Jira or Confluence in the Cloud or Data Center","descriptionHtml":"<p>Select if you are using Jira or Confluence in the Cloud or Data Center</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10253","label":"Confluence Cloud","selected":false,"children":[]},{"value":"10316","label":"Jira Cloud","selected":false,"children":[]},{"value":"10255","label":"Confluence Data Center","selected":false,"children":[]},{"value":"10317","label":"Jira Data Center","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/18","calendarParams":{"firstDay":0,"date":"2026-10-16T06:38:15+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5cfe4dce-7761-395b-8192-6893aa6bd852","appLinkName":"","appLinkUrl":"","spaceKey":"IAD","spaceName":"iku Apps Documentation","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://ikuteam.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZmQ4OTg3NS1hMjA2LTRhZjItODIwNy1jMGU2OTFhMTdhMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tOTg5NjkzOTQxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3OTIxMzAyOTUsIm5iZiI6MTc5MjEyOTA5NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.XEP31ypVDdzhFlBmrU22VNNCwBOxHDSmtHwz3lL2Ohs","targetCollection":"upload-user-collection-989693941","endpointUrl":"https://api.media.atlassian.com","clientId":"afd89875-a206-4af2-8207-c0e691a17a0f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ikuteam","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"46f431dcec674ade579c5a96c7ab346703227a81_lout","baseUrl":"https://ikuteam.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ikuteam.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"afd89875-a206-4af2-8207-c0e691a17a0f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f0a5b81bd3054dc2ac4639f8db3ef855","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://ikuteam.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}