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Editing Attachments Disabled in Office Editor for Jira – Required Permissions

Editing Attachments Disabled in Office Editor for Jira – Required Permissions

 

Problem Statement:


Users may find that the "Edit" button for attachments in Office Editor for Jira is disabled or greyed out, even when they have project administrator or organization administrator roles. This issue occurs when users attempt to edit files attached to Jira issues but are unable to do so. The main symptom is the inability to edit attachments, despite having apparent administrative privileges.

Application:

  • Atlassian Platform: Jira Cloud

  • Product: Office Editor for Jira

  • Environment: Cloud

Solution:

  1. Verify Attachment Delete Permissions

    • Office Editor for Jira requires users to have permission to delete attachments on Jira issues. This applies to both their own attachments and those uploaded by other users.

    • The app enables editing only if the user or group has permission to delete attachments. This is necessary because Jira does not support file versioning for attachments; editing a file involves deleting the old version and uploading a new one.

    • To check and update permissions:

      • Go to Project Settings > Permissions.

      • Locate the "Delete All Attachments" and "Delete Own Attachments" permissions.

      • Ensure the relevant users or groups are granted these permissions.

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  2. Confirm Permissions in Jira

    • Even if a user is a project administrator or organization admin, explicit delete permissions for attachments must be set in the project’s permission scheme.

    • Users can test by attempting to delete an attachment. If deletion is possible but editing remains disabled, verify that permissions are correctly applied and that there are no conflicting permission schemes.

Best Practice Recommendation

  • Regularly review and update project permission schemes to ensure users have the necessary permissions for their roles.

  • Communicate with your Jira administrator if you encounter issues with attachment editing, as permission changes may require administrative access.

This guidance ensures users can enable editing functionality in Office Editor for Jira by configuring the correct permissions.