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Problem
When attempting to upload files using the Team Files for Confluence app, an error may occur after the upload step, preventing the process from completing successfully. This can happen if Space permissions or user group memberships are changed in a way that removes or restricts the app’s access within the Confluence Space.

Application

• Atlassian Platform: Confluence Cloud

• Product: Team Files for Confluence

• Environment: Cloud

Solution
To address this issue:

Open

1. Review the permissions for the relevant Confluence Space.

2. Confirm that the Team Files for Confluence app has the required permissions to access and operate within the Space.

   • Check whether the app is included in the appropriate user groups or has been granted access directly.

   • Verify that recent changes to Space permissions or user group memberships have not restricted the app’s access.

3. After adjusting permissions, retry the file upload process.

If the behavior continues after permissions are confirmed, contact support with details of the error message and any recent changes to Space permissions or user groups.

Best Practice Recommendations

• Review app permissions whenever Space permissions or user groups are modified.

• Ensure that all required apps retain appropriate access to minimize service interruptions.