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Learn how to attach files and folders to your issues with the SharePoint Connector app to share the knowledge with your team. |
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On this page, we’ll show you how to do just that, from the issue view and the file manager, helping you and your team to keep all the information updated and in one place. If you want to attach for your customers, check the SP Attach files and folders for customers on Jira Service Management Cloud page.
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Attaching files and folders from the issue view
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Click the “Attach file/folder” button.
Browse your connected folders in the SharePoint Connector dialog. If you haven't connected any folders, you can do so now. You can also connect more folders from the context menu as you would in the file manager.
Select the files and folders you want to attach by clicking the checkbox. You’ll see them appear on the live preview pane on the right side.
Optional: click the “Layout” tab to customize how attachments look on your page.
Click the “Attach” button.
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In the file manager, navigate your connected folders until you can see the file or folder you want to attach to an issue.
Open the context menu of the file or folder to attach.
Click the "Attach to issue" option.
Select the issue where you want to attach the file or folder. You can use the search field to look for a particular issue or even use even use the JQL search.
Click the "Attach" button.
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All done. The app is updated. |
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Removing attached files and folders
You can remove specific files and folders attached to an issue at any moment.
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Instructions:
Click the “Manage” button.
Click the “Unlink” button on the files and folders you want to remove.
Click the “Done” button to end the management mode.
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This action is undoable, but you can attach the files and folders again. |
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Hiding the app
You can also hide the entire app on the issue page while keeping all the files and folders attached.
Instructions:
Click the context menu in the top right corner.
Click the “Hide SharePoint and OneDrive” option.
All done. Your files and folders are still attached to the issue but not visible. To show them again, add the app back.
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Now you know how to attach files and folders to your issues. Don’t forget you can also attach files and folders for your customers (Jira Service Desk projects only).
If you still have questions about attaching files and folders to your issues, visit our support portal and send us your questions. Our team is always happy to help.
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