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Learn how to attach files and folders to your issues with the Google Drive Connector app to share the knowledge with your team. |
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It’s straightforward to add the Google Drive Connector app to your issues. This app enables you to attach files and folders for your team.
Adding the Google Drive Connector app to the issue
By default, Jira hides installed apps. So, the first step is to add the Google Drive Connector app to your issue.
Instructions:
In the issue, click the “Attach items with Google Drive” button or the button with the Google Drive icon below the issue title.
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Remember to add the app to the issue when you attach files and folders from the file manager.
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Selecting the files and folders to attach
With the app in place, you can start attaching files and folders.
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Instructions:
Click the “Attach file/folder” button.
Browse your connected folders in the Google Drive Connector dialog. If you haven't connected any folders, you can do so now. You can also connect more folders from the context menu as you would , like in the file manager.
Select the files and folders you want to attach by clicking the checkbox. You’ll see them appear on the live preview pane on the right side.
Optional: click the “Layout” tab to customize how attachments look on your page.
Click the “Attach” button.
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In Jira, you can attach files and folders to your issues directly from the file manager, which is accessible from the sidebar.
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Attach to issue
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Instructions:
In the file manager, navigate your connected folders until you can see the file or folder you want to attach to an issue.
Open the context menu of the file or folder to attach.
Click the "Attach to issue" option.
Select the issue where you want to attach the file or folder. You can use the search field to look for a particular issue or even use even use the JQL search.
Click the "Attach" button.
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You can set different layout settings when attaching files and folders to your issue or by clicking the “Layout” button when you already have attached something. You can preview the changes in the “Live Preview” panel. You’ll When you save the changes, you’ll see the new layout applied to your issue page when you save the changes.
You can also edit the layout of attached files and folders by clicking the “Layout” button in the app.
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All done. The app is updated. |
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Removing attached files and folders
You can remove specific files and folders attached to an issue at any moment.
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Instructions:
Click the “Manage” button.
Click the “Unlink” button on the files and folders you want to remove.
Click the “Done” button to end the management mode.
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This action is undoable, but you can attach the files and folders again. |
Hiding the app
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Instructions:
Click the context menu in the top right corner.
Click the “Hide Team File” option.
All done. Your files and folders are still attached to the issue but not visible. To show them again, add the app back.
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Wrap up
Now you know how to attach files and folders to your issues. Don’t forget you can also attach files and folders for your customers (Jira Service Desk projects only).
If you still have questions about attaching files and folders to your issuesthe topics covered on this page, visit our our support portal and and send them to us your questions. Our team is always happy to help.
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