Team Files uses Confluence’s logging service to generate application logs, which can help solve Support requests. To get these logs, you need to:
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Open the “Administration” menu (cogwheel icon on the top right corner);
Select “General Configuration”;
Click “Troubleshooting and support tools” from the sidebar (in the Administration section, towards the bottom of the sidebar);
Select the “Create support zip” tab;
Click the “Create zip” button;
It takes a few moments to prepare the file. Click “Download zip” when it’s ready.
Attach the zip file to your support request.
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