FAQS and troubleshooting

Find answers for some frequently asked questions and help to fix issues. If you can't find what you need, please contact us through the support channels.

Folders and Attachments Automation

Add-on permissions issues on Jira

Allowlist Team Files for Confluence Data Center

Allowlist Team Files for Jira Data Center

Broken attachments after moving an issue or page

Can I recover a broken attachment?

Can I search for attached files with Confluence search?

Can’t find the Team Files on my project/space

Creating a HAR file

Discovering the Perfect Team Files-powered App for Confluence that fits Your Needs

Discovering the Perfect Team Files-powered App for Jira that fits Your Needs

Finding a SharePoint site manually

Getting Confluence Logs for Team Files Server

Performance recommendations

Security bug fix policy

SharePoint Permissions Setup

Support portal response time SLA

Team Files Installation Problem - Confluence Permissions

Unable to select groups and users to apply permissions

Understanding App User Group Permissions

What changed on the new Team Files app - Confluence Cloud

What happens to Team Files attachments when a user leaves?

Team Files versus Confluence Smart Links

Team Files Data Center - Cloud Storage Permissions

ikuTeam's CAIQ-Lite Questionnaire

Editing and Managing Office Attachments with ikuTeam Office for Jira

User can't edit attachment when impersonated by Admin

How to Integrate Jira Service Management with SharePoint as a Document Repository

Editing Attachments Disabled in Office Editor for Jira – Required Permissions

SharePoint Connector for Jira: Version History Support in SharePoint

Something went wrong. Please reload the app to try loading Team Files again

SharePoint Connector for Jira – Permission Requirements and Reauthorization Process

App Permissions & Authentication Modes

ikuTeam Assistant for Rovo

Fix ikuTeam Office Access Denied in Confluence