FAQS and troubleshooting

Find answers for some frequently asked questions and help to fix issues. If you can't find what you need, please contact us through the support channels.

Add-on permissions issues on Jira

Allowlist Team Files for Confluence Data Center

Allowlist Team Files for Jira Data Center

Broken attachments after moving an issue or page

Can I recover a broken attachment?

Can I search for attached files with Confluence search?

Can’t find the Team Files on my project/space

Creating a HAR file

Discovering the Perfect Team Files-powered App for Confluence that fits Your Needs

Discovering the Perfect Team Files-powered App for Jira that fits Your Needs

Finding a SharePoint site manually

Getting Confluence Logs for Team Files Server

Performance recommendations

Security bug fix policy

SharePoint Permissions Setup

Support portal response time SLA

Team Files Installation Problem - Confluence Permissions

Unable to select groups and users to apply permissions

Understanding App User Group Permissions

What changed on the new Team Files app - Confluence Cloud

What happens to Team Files attachments when a user leaves?

Team Files versus Confluence Smart Links

Team Files Data Center - Cloud Storage Permissions