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Team Files uses Confluence’s logging service to generate application logs, which can help solve Support requests. To get these logs, you need to:

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   Open the “Administration” menu (cogwheel icon on the top right corner);

2. Select “General Configuration”;

3. Click “Troubleshooting and support tools” from the sidebar (in the Administration section, towards the bottom of the sidebar);

4. Select the “Create support zip” tab;

5. Click the “Create zip” button;

6. It takes a few moments to prepare the file. Click “Download zip” when it’s ready.

7. Attach the zip file to your support request.

For more information on how to generate support zip, please check the page Create a Support Zip.

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