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It depends on the reason behind the broken attachment. Was the file/folder deleted, or was a folder was disconnected from Team Files by a user?

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The file/folder was deleted

If the attachment was deleted on from the original storage, only restoring the file/folder on the storage can recover it.

In case If the file/folder was deleted by mistake, open your storage site and restore it. After that, the file/folder will be available in Team Files again.

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When a user disconnects a folder from Team Files, all attachments from that folder will appear as broken in your pages and issues.

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You can check the “Connected folder logs” to see what happened.

  • In Jira, : open the Project settings > Apps > Team Files > Connected folder logs.

  • In Confluence, : open the Space settings > App links > Team Files settings > Connected folder logs.

The logs show when a folder was changed and who did it.

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Can I revert it?

If the folder was disconnected by mistake, it’s now possible to reconnect it in the first 30 days.

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To recover a disconnect folder:

  • Open the file manager from the sidebar

  • Click “Connect folder”folder.”

  • Open the place that contains the folder you need

  • Click the checkmark of the folder and click connect

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