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Open the “Administration” menu (cogwheel icon on the top right corner);
Select “General Configuration”;
Click “Troubleshooting and support tools” from the sidebar (in the Administration section, towards the bottom of the sidebar);
Select the “Create support zip” tab;
Click the “Create zip” button;
It takes a few moments to prepare the file. Click “Download zip” when it’s ready.
Attach the zip file to your support requestissue.
For more information on how to generate support zip, please check the page Create a Support Zip.
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In most cases, we’ll only need the Team Files application logs to solve support requests. In case If you don’t want to send over the entire zip, which contains all the logging information from Confluence, you can either customize it before exporting or open the zip and then send us just the required Team Files logs.
If you want to customize, you’ll need to click the “Customize zip” button and check the “Tomcat logs” option, generate the zip, download, and attach it to the support issue.
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To send only the Team Files logs, look inside the “Tomcat logs” folder of your recently generated support zip for files whose name pattern follows teamfiles.log and teamfiles.log.X and attach them to the support issue.
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