About creating and editing files
You can create Office files directly in your issues. You can also edit spreadsheets, documents and presentations on issues where you attached Office files without downloading to edit and re-uploading multiple copies or locking other people out while editing the document.
Creating a new file
You can add a new spreadsheet, document, or presentation at any moment to your issue.
Click the “New…” button
Select the desired format
Enter a name for your new file
Click save.
Refresh your browser view, and you’ll see the new file attached to your issue. You can now start editing by clicking the “Edit” Button.
Editing a Microsoft Office or OpenOffice Document
You can edit Office files attached to your issues by clicking the “Edit” button (also available in the full-screen preview).
A new tab opens, where the appropriate editor opens, and you can edit your document in a few seconds.
When editing a Microsoft Office document, spreadsheet, or presentation, you and your team can work together, as the Microsoft 365 editor supports real-time collaboration, so there are no file lockdowns. There's also an autosave feature, so when you finish, you can close the tab.
Open Office documents work the same way as Microsoft Office documents, using the Microsoft 365 editor, but do not support real-time collaboration.
Real-time collaboration
As mentioned before, Microsoft Office and Google Documents support real-time collaboration, and it's effortless to use.
Start editing a document that is attached to an issue or even from the file manager. When another person clicks to edit the same document, the editor creates a collaboration session seamlessly. You can continue to edit the document as before and leave it anytime by closing the browser tab.
Supported file formats for edit
Microsoft Office documents: DOCX, DOCM, XLSX, XLSM, XLSB, PPTX, and PPSX
Microsoft Office templates: DOT, DOTX, DOTM, POT, POTX, and POTM
Open Office documents: ODT, ODS, and ODP
We support preview of the old formats (.doc, .xls, .ppt), but only the new formats (.docx, .xlsx, .pptx) can be edited using Microsoft 365 editor. This is a Microsoft 365 restriction as the old formats are considered legacy. Also, some complex Word documents or some Excel spreadsheets with macros may not be possible to edit due to Microsoft limitations.
Jira Service Management
Due to Atlassian API limitations, editing attachments on Jira Service Management issues is not possible. Publishing an attachment to internal agents or external customers requires publishing a message with the attachment.
We are working on a solution to support editing customer and agent attachments.
Permissions
To be able to edit attachments, please check if you have the right permissions defined on Jira. Permissions options:
Users can only “Delete Own attachments”: the user will be only able to edit files that they uploaded.
Users can “Delete All attachments”: the user will be able to edit any file attached to the issue.
You can define permissions for editing based on Jira user groups. Please check Atlassian documentation about how to set up attachments permissions https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/
Wrap up
That's all for creating and editing files attached to your issues.
If you still have questions about any of the topics covered on this page, visit our support portal and send us your questions. Our team is always happy to help.