About creating and editing files

You can create Office files directly in your issues. You can also edit spreadsheets, documents and presentations on issues where you attached Office files without downloading to edit and re-uploading multiple copies or locking other people out while editing the document.

Creating a new file

You can add a new spreadsheet, document, or presentation at any moment to your issue.

Open

1. Click the “New…” button

2. Select the desired format

3. Enter a name for your new file

4. Click save.

Refresh your browser view, and you’ll see the new file attached to your issue. You can now start editing by clicking the “Edit” Button.

Editing a Microsoft Office or OpenOffice Document

You can edit Office files attached to your issues by clicking the “Edit” button (also available in the full-screen preview).

A new tab opens, where the appropriate editor opens, and you can edit your document in a few seconds.

Open

When editing a Microsoft Office document, spreadsheet, or presentation, you and your team can work together, as the Microsoft 365 editor supports real-time collaboration, so there are no file lockdowns. There's also an autosave feature, so when you finish, you can close the tab.

Open Office documents work the same way as Microsoft Office documents, using the Microsoft 365 editor, but do not support real-time collaboration.

Real-time collaboration

As mentioned before, Microsoft Office and Google Documents support real-time collaboration, and it's effortless to use.

Start editing a document that is attached to an issue or even from the file manager. When another person clicks to edit the same document, the editor creates a collaboration session seamlessly. You can continue to edit the document as before and leave it anytime by closing the browser tab.

Supported file formats for edit

• Microsoft Office documents: DOC, DOCX, DOCM, XLS, XLSX, XLSM, XLSB, PPT, PPTX, and PPSX

• Microsoft Office templates: DOT, DOTX, DOTM, POT, POTX, and POTM

• Open Office documents: ODT, ODS, and ODP

Jira Service Management

Due to Atlassian API limitations, editing attachments on Jira Service Management issues is not possible. Publishing an attachment to internal agents or external customers requires publishing a message with the attachment.

Permissions

To be able to edit attachments, please check if you have the right permissions defined on Jira. Permissions options:

Wrap up 

That's all for creating and editing files attached to your issues.

If you still have questions about any of the topics covered on this page, visit our support portal and send us your questions. Our team is always happy to help.