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In the Team Files app, you can define permissions for connected folders in the File Manager and select who can use Projects and Spaces in the Admin settings.
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A Team Files system user handles the information request to your instance
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. Jira and Confluence create this user when installing the Team Files app
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.
However, the information request will fail if your instance doesn’t allow new users to
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access the product or adds them, by default, to a group that doesn’t have the global permission to “Browse Users and
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[screenshot of error]
In this instance the system user is unable to get the users and groups list.
Jira
To check the options set in your instance:
Groups.”
Fixing the issue
To fix this issue, you need to go to the Administration area of your instance by following these steps:
Click the “Switch to…” menu on the top left corner;
Select
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“Administration.”
Find your instance in the list and click the [Select] button;
Find the product with the issue and click the [···] button;
Click
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Make sure the option “New users have access to this product” is acted.
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“View product.”
| Note |
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If you don’t have access to the Administration area, contact your IT Admin. |
For Confluence:
Ensure the group “confluence-users” is the “Default access group.” If not, change it and reinstall the Team Files app to create the system user correctly.
For Jira:
Ensure the group “jira-software-users” is the “Default access
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group.
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” If not, change it and reinstall the Team Files app to create the system user correctly. Alternatively, make sure that the Default access group has global permission to “Browse Users and
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Groups.”
If you’re using other versions of Jira, the name of the group changes accordingly:
- Jira Service Management: jira-servicedesk-users
- Jira Work Management: jira-core
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Confluence
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-users
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This user is installed automatically and usually is hidden. This is a standard proce
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