Unable to select groups and users to apply permissions

In the Team Files app, you can define permissions for connected folders in the File Manager and select who can use Projects and Spaces in the Admin settings. A Team Files system user handles the information request to your instance. Jira and Confluence create this user when installing the Team Files app.

However, the information request will fail if your instance doesn’t allow new users to access the product or adds them, by default, to a group that doesn’t have the global permission to “Browse Users and Groups.”

Open

In this instance, the system user is unable to get the users and groups list.

Fixing the issue

To fix this issue, you need to go to the Administration area of your instance by following these steps:

Open

1. Click the “Switch to…” menu on the top left corner;

2. Select “Administration.”

3. Find your instance in the list and click the [Select] button;

4. Find the product with the issue and click the [···] button;

5. Click “View product.”

For Confluence:

Ensure the group “confluence-users” is the “Default access group.” If not, change it and reinstall the Team Files app to create the system user correctly.

For Jira:

Ensure the group “jira-software-users” is the “Default access group.” If not, change it and reinstall the Team Files app to create the system user correctly. Alternatively, make sure that the Default access group has global permission to “Browse Users and Groups.”