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In the Team Files app, you can define permissions for connected folders in the File Manager and select who can use Projects and Spaces in the Admin settings. A Team Files system user handles the information request to your instance. Jira and Confluence create this user when installing the Team Files app.

However, the information request will fail if your instance doesn’t allow new users to access the product or adds them, by default, to a group that doesn’t have the global permission to “Browse Users and Groups.”

[Screenshot of the error]

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Fixing the issue

To fix this issue, you need to go to the Administration area of your instance by following these steps:

1. Click the “Switch to…” menu on the top left corner;

2. Select “Administration.”

3. Find your instance in the list and click the [Select] button;

4. Find the product with the issue and click the [···] button;

5. Click

1. “View product

1. .”

For Confluence:

[Screenshot of admin screen with confluence options]

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Ensure the group “confluence-users” is the “Default access group.” If not, change it and reinstall the Team Files app to create the system user correctly.Also, check if the group “confluence

For Jira:

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Ensure the group “jira-software-users” is the “Default access group”. If you have another group as the default, please check that it has the global permission to “Browse Users and Groups”.

For Jira:

[Screenshot of admin screen with jira options]

Make sure the option “New users have access to this product” is active. If it’s off, switch .” If not, change it and reinstall the Team Files app to create the system user correctly. Also, check if the group “jira-software-users” is the “Default access group”. If you have another group as the default, please check that it has the Alternatively, make sure that the Default access group has global permission to “Browse Users and Groups”Groups.”