In the Team Files app, you can define permissions for connected folders in the File Manager and select who can use Projects and Spaces in the Admin settings. The information request to your instance is handled by a system user that Jira and Confluence create when the app is installed.
However, if your instance doesn’t allow new users to be added to the default group, or if you changed the default to a group that doesn’t have the global permission to “Browse Users and Groups”, the information request will fail.
[screenshot of error]
In this instance the system user is unable to get the users and groups list.
Jira
To check the options set in your instance:
Click the “Switch to…” menu on the top left corner
Select “Administration”
Find your instance in the list and click the [···] button
Click “Manage product access”
Make sure the option “New users have access to this product” is acted.
Check if the group “jira-software-users” is the “Default access group”.
If another group is the default, please check that it has the global permisson to “Browse Users and Groups”.
By default, Jira Software adds new users to the group jira-software-users
If you’re using other versions of Jira, the name of the group changes accordingly:
- Jira Service Management: jira-servicedesk-users
- Jira Work Management: jira-core-users
-
Confluence
By default, Confluence adds new users to the group confluence-users
This user is installed automatically and usually is hidden. This is a standard proce
Here’s how you can check the status and fix the issue: