Support portal response time SLA

Owned by Miguel Jesus
Last updated: Jan 19, 2022
1 min read

At Team Files (by ikuTeam), we believe that great support is part of a good customer experience, and we do our best to reply quickly to our customers.

Our SLA for requests sent by email or open directly in our support portal are:

Response time
(working hours)

Response time
(working days)

Event

Response time
(working hours)

Response time
(working days)

Event

<8

1

First response from a support agent.

<24

3

Resolution of general requests.

<80

10

Resolution of requests related to bugs in the app.